John Chambers-Cisco's Driving Force

            
 
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Case Details:

Case Code : LDEN016
Case Length : 11 Pages
Period : 1991-2002
Pub Date : 2002
Teaching Note :Not Available
Organization : Cisco Systems Incorporated Industry : Computer Networking
Countries : USA

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.



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Introduction Contd...

Chambers' leadership skills and crisis management abilities were particularly appreciated when he pulled Cisco out of its worst-ever financial performance - a net loss of $1 billion in the financial year 2000-01.

Background Note

John Chambers was born on August 23, 1949 in Charleston, West Virginia, US. His father, Jack Chambers was an obstetrician and gynecologist, while his mother, June Chambers was a psychologist. During his childhood days, Chambers suffered from a learning disability, dyslexia.5 His schoolmates teased him about his disability. Though this demoralized him, it made him more determined to overcome it. Concerned about his educational prospects, his parents sent him to Lorena Anderson, who was an expert in learning disabilities. Under her treatment, which lasted for two years, he was able to overcome most of his problems and fared reasonably well at school. This experience taught him to empathize with people, especially those who were in difficulty, and attempt to solve their problems.

Leadership and Entrepreneurship Case Studies | Case Study in Management, Operations, Strategies, Leadership and Entrepreneurship, Case Studies

This experience also enhanced his confidence as he had overcome a major weakness. Chambers obtained two degrees - a JD6 (Juris Doctor) degree, and a degree in business, from West Virginia University in 1974. In 1975, Chambers obtained an MBA degree in finance and management from Indiana University, Bloomington.

In January 1976, Chambers joined IBM as a trainee in the sales department. He was attracted by the salary and also by the likely exposure he would gain in the information technology (IT) field. Within four years of joining, Chambers was offered a managerial position in IBM. He was known for his aggressive nature, which was of use to him as a salesperson.

However, Chambers was not happy with the bureaucratic culture at IBM. The employees were not encouraged to express their stand on relevant issues to their seniors. Chambers felt that IBM was focusing its resources too heavily on mainframes, and was not responding actively to the changes in the IT industry...

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5]  A learning disorder marked by impairment of the ability to recognize and comprehend written words.

6]  The Juris Doctor degree is a professional degree in law. The program leading to the degree is designed to provide the student with a general understanding of the American legal system and the skills necessary to function within the system. 

 

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